DOA Policy

DOA Policy is applicable for the units purchased directly from MBUZZ only.

A product having hardware failure within a period of 7 working days from date of invoice or POD (Proof of Delivery) and not repairable will be treated as DOA. In the event of a DOA, the consumer should contact the MBUZZ Customer care number. The first attempt shall be to repair and restore the product.

DOA Period:

• 7 Working Days from the date of Invoice or Delivery date.
• Original packing and accessories must be returned along with the defective products.
• Original invoice to be shared to MBUZZ Service Center at the time of service.
• Products found to have no faults, will be returned to the customer without service charges.
• MBUZZ reserves the right to audit the invoice.

DOA Eligibility Criteria:

To qualify as a DoA case, the following required information needed:

1. The issue is reported within 7 calendar days of product delivery.
2. A Support ticket is raised immediately by following below process.
3. The following documentation must be provided:
         – Proof of purchase or delivery
         – Completed RMA Form
         – Clear description of the fault
4. Visual evidence (e.g., photos or videos) may be requested by the Support Team to validate the issue.

DOA Process Steps are as follows:

• Any service-related issue, Customer can registur the case by sending mail to support@mbuzztech.com or “MBUZZ Portal”, or can contact MBUZZ Toll Free Number for service.
• Upon Successful registration, Service Agent will troubleshoot Remotely.
• The Technical Support Team will perform on-site service and collect the faulty unit only if the customer holds an active On-Site Support (OSS) warranty.
• MBUZZ Service Engineer will physically verify the product condition and test as per OEM SOP.
• If product is found defective DOA will be processed and “DOA Seal” will be added.
• Customer may contact the MBUZZ Service Center for DOA replacement product within 30days by submitting the DOA certificate along with the “DOA Sealed” unit, subject to availability of the product. In case of unavailability, similar product will be offered, or cash back can be initiated.
• Defective unit should be produced in undamaged and in original packaging and including, all accessories originally shipped with the product to process for DOA. Else, normal service repair conditions under standard warranty terms will be applicable.

DOA Period:

DOA cases do not cover the following:

1. Damage caused during transit by third-party logistics providers
2. Faults resulting from installation by customer or third-party technicians
3. Mishandling or improper setup of the product
4. Issues caused by software incompatibility
5. Used, demo, or clearance stock, unless otherwise agreed upon
6. After Diagnosis by Technical Engineer, if product is found with no trouble (NTF) Test result will be shared to customer and product will be returned back to the customer.

Any damages or serial number sticker tamper or repairs from other ASP, will not come under DOA criteria.

While returning your product, you should ensure that the original packaging, documentation and all the accessories, including keyboard, mouse, charger, battery, cables, USB receiver and original packaging are available for return.

Attach a copy of sales slip / Invoice copy inside the box with the following information: RMA#, name, surname and contact details of the customer, serial number, part number and description of the defect or failure.

There should not be any physical damage to the Product, including but not limited to dents, cracks, leakage of fluid, scratches or marks.

DOA units will be replaced by Service Center on basis of DOA certificate provided to customer.