DOA Policy

DOA Policy is applicable for the units purchased directly from MBUZZ only.

A product having hardware failure within a period of 7 working days from date of invoice or POD (Proof of Delivery) and not repairable will be treated as DOA. In the event of a DOA, the consumer should contact the MBUZZ Customer care number. The first attempt shall be to repair and restore the product.

DOA Period:

• 7 Working Days from the date of Invoice or Delivery date.
• Original packing and accessories must be returned along with the defective products.
• Original invoice to be shared to MBUZZ Service Center at the time of service.
• Products found to have no faults, will be returned to the customer without service charges.
• MBUZZ reserves the right to audit the invoice.

DOA Process Steps are as follows:-

• Any service-related issue, Customer contact to MBUZZ Toll Free Number for onsite service or nearest OEM Authorized Repair service.
• Upon Successful Call registration, Service Agent will troubleshoot over Phone.
• Unresolved cases will be attended by Authorized engineer through onsite service as per service terms and condition.
• Defective unit should be produced in undamaged and in original packaging and including, all accessories originally shipped with the product to process for DOA. Else, normal service repair conditions under standard warranty terms will be applicable.
• MBUZZ Service Engineer will physically verify the product condition and test as per OEM SOP.
• DOA certification will depend on below two categories: –
• If product is found with no trouble (NTF) Test result will be shared to customer and product will be returned back to the customer.
• If product is found defective DOA will be processed and “DOA Seal” will be added.
• Customer may contact the MBUZZ Service Center for DOA replacement product within 30days by submitting the DOA certificate along with the “DOA Sealed” unit, subject to availability of the product. In case of unavailability, similar product will be offered, or cash back can be initiated.

Any damages or serial number sticker tamper or repairs from other ASP, will not come under DOA criteria.

While returning your product, you should ensure that the original packaging, documentation and all the accessories, including keyboard, mouse, charger, battery, cables, USB receiver and original packaging are available for return.

Attach a copy of sales slip / Invoice copy inside the box with the following information: RMA#, name, surname and contact details of the customer, serial number, part number and description of the defect or failure.

There should not be any physical damage to the Product, including but not limited to dents, cracks, leakage of fluid, scratches or marks.

DOA units will be replaced by Service Center on basis of DOA certificate provided to customer.