Certifications

Quality Assurance

ISO 9001:2015 Certification

MBUZZ undergoes rigorous external audits, showcasing our unwavering dedication to quality management and customer satisfaction. This certification validates our commitment to consistent service, process optimization, and meeting client needs through a structured quality management system.

Quick Resolution

Client escalations resolved within 4 hours.

Workforce Training

≥6 hours monthly for a skilled workforce.

Stable Talant Pool

Focused and stable talent pool with <4% attrition rate.

99.5% uptime.

Achieving 99.5% uptime for system reliability.

Documentation

All our processes are documented using SOPs and MOPs

Ticketing

We provide status updates to our customers via our ticketing system.

Standardisation

Standardized procedures, improve our client service deliverables.

Monitoring

Analysis of success factors and pain points for improvement.

Other Certifications

ISO 9001:2015

For quality management systems, ensuring consistent quality and customer satisfaction

IEC 61340-4-1

For the testing and evaluation of electrostatic discharge (ESD) protective materials

ISO 10581:2011

ESD flooring Completion : specifies the characteristics of homogeneous floor coverings.

Quality Policy

Read more about our quality of services policy to understand how we are dedicated to delivering excellence.

Safety Certifications

Read more about our safety certifications to understand how we are dedicated to delivering excellence.

Vendor Certifications

Read more about our vendor certifications to understand how we are dedicated to delivering excellence.